Service Status
Last updated:
A live status dashboard is on the way. Until it launches, this page explains how we communicate incidents.
Live status
Our live status dashboard will be published at [STATUS PAGE URL]. It will show API availability, incidents, and scheduled maintenance for each model.
How we communicate incidents
- We email affected account holders about incidents that significantly affect availability, latency, or billing accuracy.
- After a major incident we publish a summary of the cause and the changes we made.
- API errors use standard OpenAI-compatible error responses and include a request ID you can share with support.
Report a problem
Email support@pertoken.ai with "Incident" in the subject line, or security@pertoken.ai for security incidents. See the Contact page for details.